FAQs
- How much does shipping cost?
Enjoy free shipping on all orders across United Kingdom! Visit our Shipping Policy page for more details. Happy shopping!
- Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Return & Refund Policy.
- What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at support@rubythelabel.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
- Can I cancel my order?
You can cancel your order before it has been processed. If you wish to make any changes or cancel your order, please contact our support team as soon as possible. Once your order has been processed and prepared for shipment, it can no longer be canceled. However, you may still return it in line with our Return & Refund Policy.
- How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
- How can I contact customer service?
For any inquiries, please email us at support@rubythelabel.com and we’ll respond as quickly as possible.
Boutique Name: Ruby The Label
Address: Hosea Church, Raleigh, NC 27603, United States
E-mail: support@rubythelabel.com
Phone number: +12027739580
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day.