Refund policy

Thank you for shopping with Ruby The Label. We are dedicated to providing a smooth and supportive experience. If you are not completely satisfied with your purchase, we offer a transparent and easy-to-follow return and refund process to ensure your peace of mind.

30-Day Return Policy:

We accept returns within 30 days of the purchase date. To qualify for a return, the item must be unused, in the original condition that you received it, and in its original packaging. You must include the order confirmation or packing slip with the return.

• Return Eligibility: Items must be new and unused.

• Return Window: 30 days from the date of receipt.

• Return Method: By mail.

• Return Shipping Costs: The customer is responsible for return shipping costs.

• Restocking Fees: No restocking fees are charged.

• Refund Processing Time: Refunds are processed within 10 business days.

How to Return an Item:

To return an item, please email us at support@rubythelabel.com with the following details:

• Order Number

• Name on the Order

• Order Address

We will provide return instructions and the address for your return. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method. If your return is lost and was not sent with tracking, we are unable to process your refund.

Return Shipping:

• Customers are responsible for all return shipping costs. We have no restocking fee.

• We strongly recommend using a Track & Trace service to ensure the safe delivery of your return.

Refund Process:

Upon receiving and inspecting your return, we will notify you via email that we have received the item. We will also inform you whether your refund has been approved or rejected. Refunds will be processed to the original payment method within 10 business days if approved.

Non-Refundable Items:

• Opened or used products.

• Gift cards.

• Store credit.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at support@rubythelabel.com Provide details and photos of the issue, and we will assist you in resolving the problem as quickly as possible.

Exchanges:

We do not offer direct exchanges. To receive a different item, please place a new order and return the original item for a refund.

Terms of Service
For more information on using our website and services, please read our Terms of Service.

Contact

Boutique Name: Ruby The Label
Address: Hosea Church, Raleigh, NC 27603, United States

E-mail: support@rubythelabel.com
Phone number: +12027739580